Contact us   a84ec0fc5d51c078f46594fb33d2fadd.svg  info@hot-chip.eu  6ee16dc5c90d821f24485f86bfdcdb0b.svg  +420 603 430 320    cz_flag.png CZ sk_small.png SK eng_flag.png EN de_flag.png DE

FAQ

How do I find out the status of my order?

Finding out the status of your order is very easy. After creating the order, you will receive an order confirmation to the entered email, in which you can also find a link to live monitoring of the delivery status. For registered users, it is also possible to find out the status of the order in your order list.

Can I return the goods within 14 days without giving a reason?

Yes. You can return the goods at any time within 14 days of receipt, without giving a reason. Of course, this also applies to e-shop orders that you have taken over at the store. More information can be found here.

What are the modes of transport?

  • Personal collection at the store in Ostrava - information about the store here.
  • Delivery of the package to the address - the courier will deliver the package to your home, work or anywhere in the EU.

Delivery to the dispensing point Mailroom What are the payment methods?

  • Online card payment (shipped now)
  • Cash on delivery - cash / card at the courier when handing over the package (we send immediately)
  • Payment by bank transfer (we send the goods only after receiving the payment)
  • PayPal payment with wallet (shipped now)

How long does it take to deliver a shipment?

1-2 working days for Czech customers. 2-3 working days for Slovak customers. We ship orders by 12:00 on the same day. We ship orders after 12:00 the next day.

Do I have to register with you to make a purchase?

You don't have to. :) We do not force our customers to register. However, registered users have a better overview of all their orders and also receive loyalty points for each purchase.

How can the goods be claimed?

If you are interested in a complaint about the goods, please send an email to our email contact info@hot-chip.eu. Colleagues will write you all the information and the procedure of the complaint. You can also find more information about the complaint process here.

Why do chili peppers burn?

Burning is caused by the plant alkaloid capsaicin. Burning comes when capsaicin comes into contact with mucous membranes. Capsaicin binds to temperature receptors and causes a feeling of warmth or pain - it's the same as burning yourself on a hot object or scalding your mouth with hot tea.

Do you know why you are addicted to chili peppers?

Capsaicin increases the thermal effect of food. Capsaicin stimulates the brain to produce endorphins, leading to euphoria.

Can I get resistance to capsaicin?

Repeated consumption of chili peppers (hot) leads to a decrease in sensitivity to capsaicin.

What is the best way to alleviate the burning sensation of chili peppers in the mouth?

The hotness caused by ingesting hot pepper or, better, capsaicin, is best driven by dairy products. The casein contained in milk breaks the bonds between capsaicin and pain receptors.

How do I get capsaicin, the burning of peppers from my hands?

Wash several times with soap and water, then rub vegetable oil into the skin. After two minutes, remove it with alcohol and wash your hands once more with moisturizing soap.